If you require technical assistance, please either fill out the priority response form below or contact our main office on +44 (0)1793 751160.


(including international code)

(please quote times in GMT)
Topic:     



Priority:
Catastrophic production problem which may severely impact your production systems, or in which your production systems are down or not functioning; loss of production data and no procedural workaround exists.

System is functioning but in a severely reduced capacity. The situation is causing significant impact to portions of your business operations and productivity. The system is exposed to potential loss or interruption of service.

Medium-to-low impact problem which involves partial non-critical functionality loss. One which impairs some operations but allows you to continue to function. This may be a minor issue with limited loss or no loss of functionality or impact to your operation or issues in which there is an easy circumvention or avoidance by the end user.

General usage questions or request for a modification. There is no impact on the quality, performance or functionality of the product.