Core Functional Responsibilities ("What You Will Do")

A. Commercial & Sales Administration

· Order Lifecycle Management: Own the end-to-end sales order entry workflow, manage customer account setups, handle scheduling/re-scheduling, issue order acknowledgements, and generate final customer invoices.

· Quotations & Pricing: Evaluate technical requirements and generate precise pricing for sales quotations based on actual material costs and engineering estimates.

· Client Front-Desk: Serve as the primary point of contact for incoming product enquiries, capture customer concerns/complaints, and systematically update the CRM database.

· Performance Reporting: Track commercial metrics and compile weekly and monthly operational reporting tables and graphs for management review.

B. Operations, Stock Control & Project Coordination

· Project Engineering Support: Provide hands-on administrative tracking to power the delivery of ongoing product development programme and engineering timelines.

· Stock Control & Inventory Monitoring: Take ownership of stock control monitoring. Regularly review stock sheets, monitor aging/slow-moving inventory, and audit book valuations to provide accurate reports for management and finance teams.

· Profitability Analysis: Actively monitor and check monthly profitability reports in collaboration with management to ensure accurate performance evaluation of engineering and factory projects.

· Continuous Improvement: Support management with documentation and resource coordination for business improvement programs utilizing Lean manufacturing or 5S methodologies.

· Meeting Governance: Attend internal management reviews to record critical milestones, publish prompt action plans, and rigorously track follow-through to ensure project deadlines are met.

C. Import, Export & Logistics Administration

· Shipment Coordination: Manage collections, deliveries, and freight bookings with carriers and international logistics partners.

· Documentation Preparation: Create, verify, and complete commercial invoices, packing lists, certificates of origin, and international customs documentation.

· Customs Compliance: Ensure all import and export activities fully meet customs requirements and international regulatory standards.

· Carrier Liaison: Communicate proactively with freight forwarders and couriers to promptly resolve shipping bottlenecks, custom holds, or delays.

· Customer Tracking Updates: Provide international and domestic customers with transparent shipping updates, dispatch documentation, and delivery tracking information.

D. HR Support & Office Administration

· HR Support: Coordinate localized personnel records, maintain confidential employee files, manage standard on-boarding documentation packages, and monitor internal team schedules.

· Financial Liaison & Basic Admin: Facilitate day-to-day accounts handling, perform local invoice matching, and serve as the main operational site liaison for external accounting resources and corporate finance rules.

· Executive Support: Provide ad-hoc organizational and reporting support directly to the Technical Director and General Manager to streamline executive workflows and ensure daily office logistics run seamlessly.

Career Progression Pathway 

This is not a dead-end administrative desk job. Our business is on a fast-growing track. Because this role interacts intimately with every functional workflow in a small company under the direct mentor-ship of the General Manager and Technical Director, it offers an elite, ground-up business education in how an entire manufacturing company operates and scales.

For an ambitious, high-performing professional who demonstrates strong leadership capabilities, builds respect across the team, and systematically drives operational efficiencies, this position serves as a direct launchpad into senior operational management or commercial leadership roles within Loadpoint as we expand our global market presence.